At Al Zain Laundry, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when you use our website and services. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information that you provide to us directly when using our services. This may include:
- Contact Information: Name, email address, phone number, and delivery address.
- Service Information: Details of the laundry services you request, including any preferences or special instructions.
- Payment Information: Payment details (e.g., credit card information) are collected and processed securely through our payment gateway provider.
- Usage Data: Information about how you use our website, such as pages viewed, links clicked, and other browsing behavior.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To provide and improve our laundry services.
- To process and manage your orders, including pickup and delivery scheduling.
- To communicate with you regarding your orders, inquiries, and promotions.
- To personalize your experience on our website.
- To comply with legal obligations and enforce our terms and conditions.
3. Data Security
We take data security seriously and implement various technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes secure servers, encryption of sensitive data, and limited access to your information by authorized personnel only.
4. Sharing of Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your data with trusted third parties in the following situations:
- Service Providers: We may share your information with service providers who assist us in delivering our services, such as payment processors, delivery partners, or IT support.
- Legal Requirements: We may disclose your information if required by law or in response to legal proceedings.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our site. Cookies help us understand user preferences and provide a more personalized experience. You can manage your cookie preferences through your browser settings.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information that we hold.
- Opt out of receiving promotional communications from us.
- Request that we restrict the processing of your personal data in certain circumstances.
To exercise these rights, please contact us at info@alzainlaundry.com.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on this page, and we encourage you to review it periodically.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:
- Email: info@alzainlaundry.com
- Phone: 📞 052 358 7487
- Address: Al Nuaimeya 2, Front of Park, Ajman, UAE